Terms of service
Terms & Conditions
Last updated: 25/01/2026
Introduction
Welcome to Sakura Living (“we”, “our”, “us”).
These Terms & Conditions govern your access to and use of our website, including browsing, placing orders, and purchasing products through our Shopify store.
By accessing or using this website, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on the website. If you do not agree, please refrain from using our services.
These Terms constitute an electronic contract under the Information Technology Act, 2000 and applicable Indian laws.
About Sakura Living
Entity Name: Sakura Living
Registered Address:
2446, Anand Vihar, Sector 2
Karnal, Haryana – 132001
India
Email: sakuralivinghome@gmail.com
Eligibility to Use the Website
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You must be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.
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By using this website, you confirm that you are legally capable of entering into a binding contract under the Indian Contract Act, 1872.
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We reserve the right to refuse service, suspend accounts, or cancel orders if misuse, fraud, or policy violations are identified.
User Accounts & Responsibilities
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Browsing the website does not require an account, but placing an order may require you to provide personal information.
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You agree to provide accurate, current, and complete information at all times.
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You are responsible for maintaining the confidentiality of your account details.
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Sakura Living is not responsible for losses arising from unauthorised account use.
Products & Information Accuracy
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We strive to ensure all product details, images, pricing, and descriptions are accurate.
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Product images are for representational purposes; slight variations may occur due to lighting, screen settings, or handcrafted finishes.
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Sakura Living reserves the right to update product information, pricing, or availability at any time without prior notice.
Pricing & Payments
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All prices are displayed in Indian Rupees (INR).
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Payments are processed through secure third-party payment gateways.
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Sakura Living does not store your card or banking details.
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We are not liable for transaction failures, delays, or declines caused by banks, payment gateways, network issues, or technical errors beyond our control.
Order Acceptance, Cancellation & Fraud Prevention
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Placing an order does not guarantee acceptance.
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We reserve the right to cancel or refuse orders due to:
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Pricing or inventory inaccuracies
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Suspected fraudulent activity
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Technical or system errors
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Violation of these Terms
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If payment has already been made, refunds will be processed as per our Return & Refund Policy.
Shipping & Delivery
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Delivery timelines provided are estimates and may vary due to logistics, location, or unforeseen circumstances.
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Sakura Living shall not be liable for courier delays beyond reasonable control.
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Customers are advised to not accept tampered or visibly damaged packages at delivery.
Returns & Refunds
All returns, exchanges, and refunds are governed strictly by our Return & Refund Policy, which forms an integral part of these Terms.
Offers, Promotions & Complimentary Items
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Promotional offers, discounts, or complimentary items (freebies / gifts) are subject to availability and specific terms.
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Offers cannot be combined unless explicitly stated.
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Sakura Living reserves the right to modify, withdraw, or cancel any promotion at its discretion, including orders that do not meet eligibility criteria.
Intellectual Property Rights
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All website content including text, images, graphics, logos, layouts, and design elements are the intellectual property of Sakura Living.
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You may not copy, reproduce, distribute, modify, or commercially exploit any content without prior written permission.
Prohibited Use
You agree not to:
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Use the website for unlawful purposes
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Attempt unauthorised access to systems or data
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Upload or transmit harmful code or malicious content
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Infringe intellectual property or privacy rights
Violations may result in termination of access and legal action where applicable.
Third-Party Links
Our website may contain links to external websites.
Sakura Living is not responsible for the content, practices, or policies of such third-party sites.
Limitation of Liability
To the maximum extent permitted by law:
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Sakura Living shall not be liable for indirect, incidental, or consequential damages arising from website use or product purchase.
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Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.
Force Majeure
Sakura Living shall not be liable for any delay or failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, strikes, government actions, courier disruptions, or technical failures.
Indemnification
You agree to indemnify and hold harmless Sakura Living from any claims, losses, damages, or expenses arising from your breach of these Terms or misuse of the website.
Termination of Access
We reserve the right to suspend or terminate access to the website or services, without prior notice, if these Terms are violated or misuse is detected. Provisions that by nature should survive termination shall continue to apply.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Haryana, India.
Grievance Redressal
In accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, any grievances or concerns may be addressed to:
Grievance Officer
Sarla
📧 Email: sakuralivinghome@gmail.com
We aim to respond to grievances within a reasonable timeframe.
Changes to Terms
We may update these Terms from time to time.
Continued use of the website after changes constitutes acceptance of the revised Terms.
Contact Us
For questions, clarifications, or assistance:
At Sakura Living, clarity is part of care. These Terms are designed to protect both you and the home you’re building.