Refund policy

Returns & Cancellation Policy

At Huestia, every product is designed to be lived in. We take great care in how our essentials are made, packed, and delivered — so they arrive ready to become part of your home. If something isn’t right, we’re here to make it right, thoughtfully and fairly.

Damaged, Defective, or Incorrect Items

If your order arrives with any of the following issues:

  • The product is damaged or has a manufacturing defect

  • The item received is different from what was ordered

  • An item is missing from the package

Please contact us within 24 hours of delivery.

What we’ll need from you

To help us resolve this quickly, please share:

  • A clear unboxing video showing the sealed package being opened for the first time

  • Photographs (2–3 images) of the product and outer packaging, with the shipping label visible

📩 Email us at sakuralivinghome@gmail.com with your order ID and the above details.

Once verified, we’ll arrange a replacement or refund, depending on availability and your preference.

Returns & Exchanges (Change of Mind)

We understand that sometimes a product may not fit into your space as expected.

You may request a return or exchange within 7 days of delivery, provided that:

  • The product is unused and unwashed

  • It is returned in its original condition, with tags and packaging intact

To initiate a return, please contact us with your order ID and registered contact details.

Shipping & Handling

  • Return shipping costs may apply and will be communicated clearly at the time of request

  • In case of partial returns, please hand over only the items being returned to the pickup partner

Items Not Eligible for Return

To maintain hygiene and quality standards, the following items are not eligible for return or exchange, unless damaged or defective upon arrival:

  • Products sold during special sale or promotional events, unless explicitly stated otherwise

  • Items categorised under personal or hygiene use, where applicable

  • Products that show signs of use, washing, or damage after delivery

Refunds

Once a returned item is received and passes our quality checks, refunds are initiated within 5 business days.

  • Prepaid orders are refunded to the original payment method

  • Cash on Delivery (COD) orders will receive a secure refund link via email or SMS

Please note that shipping charges, if applicable, are non-refundable unless the return is due to an error on our part.

Order Cancellations

Before Dispatch

Orders can be cancelled before dispatch by contacting us within 8 hours of placing the order.
Refunds will be processed to the original payment method within 5–7 business days.

After Dispatch

If an order has already been shipped, it cannot be cancelled in transit. You may choose to refuse delivery, after which the refund (excluding shipping charges) will be processed once the item reaches us.

A Note on Care & Fair Use

We design our policies to be fair and transparent. Returns will not be accepted if:

  • The product has been used, altered, or damaged after delivery

  • Original packaging, tags, or accessories are missing

  • The return request is made outside the specified time window

Need Help?

We’re always here to help you choose with confidence — before and after your purchase.

📩 sakuralivinghome@gmail.com
📱 WhatsApp support: +91 8222884677 available during business hours

A home should feel reassuring. Our policies are designed the same way.