Shipping policy

Shipping Policy

At Huestia, we believe delivery should feel as considered as the product itself. We work with trusted logistics partners to ensure your order reaches you safely and on time.

This Shipping Policy explains how and when your order will be processed and delivered.

Shipping Coverage

We currently ship across India.

Order Processing & Dispatch

  • Orders are typically processed and dispatched within 1–2 business days after confirmation.

  • Orders are not dispatched on Sundays or public holidays.

  • During high-volume periods (sales, launches, or promotions), processing times may be slightly extended.

Once your order is dispatched, you will receive a shipping confirmation email or message with tracking details.

Delivery Timelines

  • After dispatch, orders are usually delivered within 2–7 business days.

  • Delivery timelines may vary depending on:

    • Your delivery location

    • Courier partner timelines

    • Local conditions or unforeseen delays

Please note that delivery dates are estimated, not guaranteed.

Shipping Charges

Shipping charges, if applicable, are clearly displayed at checkout before you complete payment.

  • Any applicable shipping fee is calculated based on your order value and delivery location.

  • Free shipping offers, if active, will be clearly mentioned on the website or during checkout.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS.

You can use the provided tracking link to follow your order’s journey until delivery.

Multiple Shipments

In some cases, your order may be delivered in multiple shipments, depending on product availability or warehouse location.
If this happens, you will receive tracking details for each shipment.

Delivery & Acceptance

  • Orders are delivered to the address provided at checkout.

  • If you are unavailable at the time of delivery, you may authorise a family member, neighbour, or colleague to receive the package on your behalf.

  • Once the order is marked as delivered by the courier partner, responsibility for the package transfers to the recipient.

Damaged, Missing, or Incorrect Deliveries

We take great care in packing every order. However, if you experience an issue:

  • If the package appears tampered or damaged, please do not accept delivery.

  • If your order is marked as delivered but you have not received it, please notify us within 24 hours of the delivery update.

All concerns related to:

  • Damaged items

  • Missing products

  • Incorrect items

must be reported as per our Return & Refund Policy, along with the required supporting information.

After-Delivery Responsibility

  • Sakura Living is not responsible for damage or loss after successful delivery.

  • Claims for shortages or damages must be reported on the day of delivery or within the specified reporting window.

Need Help With Your Order?

If you have questions about shipping, delivery, or tracking, we’re here to help.

📧 Email: sakuralivinghome@gmail.com
      Whatsapp: +91 8222884677

We aim to respond within a reasonable timeframe and assist you with clarity and care.

Thoughtfully packed. Carefully delivered. Designed to arrive ready for your home.